HVAC Repair Burleson (“we,” “us” or “our”) provides heating, cooling and indoor air quality services to homeowners and businesses in Burleson, Texas and nearby communities. We respect your privacy. This Privacy Policy explains what information we collect when you visit hvacrepairburleson.com (the “Site”), call us or request service, how we use it, and the choices you have.
By using the Site or contacting us, you agree to the practices described in this policy.
1. Information We Collect
Information you give us
When you fill out a form on our Site (such as a free quote, service request or contact form), subscribe to our tips, call, text or email us, we may collect:
- Your name
- Phone number and email address
- Service address, city or ZIP code
- The service you need and details you share about your heating or cooling system
- Any other information you choose to include in a message
Information collected automatically
Like most websites, our Site and hosting provider automatically receive certain technical information when you visit, such as your IP address, browser type, device type, pages viewed and the date and time of your visit. This information helps us keep the Site secure and working properly.
Information from service visits
When we perform work at your home or business, we keep records such as your address, the equipment we service, work performed, estimates, invoices and payment status.
2. How We Use Your Information
- To respond to your questions and requests for quotes or service
- To schedule, confirm and perform HVAC services
- To send estimates, invoices, appointment reminders and service follow-ups
- To send maintenance reminders or helpful tips if you have asked to receive them
- To improve our website, services and customer experience
- To protect our Site from spam, fraud and security threats
- To comply with legal, tax and accounting obligations
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.
3. Calls, Text Messages and Emails
If you give us your phone number or email address, you agree that we may contact you about your request, appointment or service. We will only send marketing messages, such as maintenance reminders or promotions, if you have asked for them or agreed to receive them. You can opt out of marketing emails at any time by using the unsubscribe instructions in the email or by contacting us. You can opt out of text messages by replying STOP. Message and data rates may apply. Opting out of marketing will not stop messages related to service you have scheduled with us.
4. How We Share Information
We only share your information when it is needed to run our business or required by law, including with:
- Service providers who help us operate, such as our website host, email and scheduling tools, and payment processors. They may only use your information to provide services to us.
- Equipment manufacturers, when needed to register your equipment or process warranty claims on your behalf.
- Legal authorities, when required by law, subpoena or court order, or to protect our rights, customers or the public.
- A successor business, if our company is ever sold or merged, in which case this policy will continue to apply to your information.
5. Cookies and Third-Party Services
Our Site uses small files called cookies and similar technologies that are needed for the Site to work, stay secure and load quickly. Some features on our Site are provided by third parties, which may collect information under their own privacy policies:
- Google Maps, used to show our service area. Google may collect information such as your IP address when the map loads.
- Google Fonts, used to display the text on our Site.
- Security and performance tools that help protect the Site from spam and attacks and improve loading speed.
You can set your browser to refuse or delete cookies. Some parts of the Site may not work properly if cookies are disabled.
6. How We Protect Your Information
We use reasonable administrative, technical and physical safeguards to protect your personal information, including secure (HTTPS) connections, restricted access and security monitoring on our Site. No website or storage system is 100% secure, so we cannot guarantee absolute security. If a data breach ever affects your personal information, we will notify you and the appropriate authorities as required by Texas law.
7. How Long We Keep Information
We keep your information only as long as needed to provide service, maintain your equipment and service history, meet warranty needs, and comply with tax, accounting and legal requirements. When information is no longer needed, we delete or securely dispose of it.
8. Your Privacy Rights
You may contact us at any time to:
- Ask what personal information we have about you
- Correct information that is wrong or out of date
- Ask us to delete your information, unless we need to keep it for legal, warranty or business record purposes
- Stop receiving marketing messages from us
Texas residents may also have rights under the Texas Data Privacy and Security Act. We will respond to verified requests within the time required by law, and we will never discriminate against you for exercising your privacy rights. To make a request, use the contact details below.
9. Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Links to Other Websites
Our Site may link to other websites, such as social media pages, equipment manufacturers or map services. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
HVAC Repair Burleson
Burleson, Texas
Phone: (817) 000-0000
Email: info@hvacrepairburleson.com